01
Answer routine requests
Provide approved answers about services and common questions to handle initial enquiries consistently.
SOLUTIONS/CREAFI AI
AI Secretary
A virtual assistant that works for you.
Handles requests and appointments, qualifies leads and stays available 24/7.
Your ideas. Your direction. With AI.
Automatic replies
Appointment management
Lead qualification
Available 24/7
How it works
FROM IDEA TO ACTION- 01
Define what to handle
Set the requests, bookings and rules that matter.
- 02
Let assistance run
Handle routine interactions with business context.
- 03
Escalate when needed
Bring people in when the situation needs a human decision.
ALWAYS ON
Routine work handled without losing the human context.
Calls, bookings and recurring requests can be handled continuously with business-aware assistance.
02
Protect the team's time
Organise recurring requests and define which cases need a person, helping the team focus on the conversations that matter most.
03
Carry context into every interaction
Keep the information needed for the answer and next step close at hand, without restarting every enquiry from scratch.
MADE FOR YOUR BUSINESS
Less friction.
More possibilities.
Creafi keeps the information around the business close to the work, so each capability can make use of what came before.
Automatic replies
Offer information can answer routine questions.
Appointment management
Availability can shape booking logic.
Lead qualification
Customer history improves continuity.
Available 24/7
Escalations keep people focused on the right cases.
YOUR PROJECT, IN PRACTICE
An effective assistant knows when to hand over.
For recurring enquiries
Prepare approved answers about services, opening hours, contact options and common questions. Avoid ambiguous instructions: when a price varies or a request needs assessment, explain when to gather details and involve a person.
To organise the first contact
Define the information needed to understand an enquiry without collecting unnecessary details. A good flow identifies the reason for contact, gathers essential context and makes the next step clear. Confirm supported channels and integrations before activating it.
Before putting AI in charge of the flow
Test common questions, incomplete requests and out-of-scope cases. Check that answers do not invent availability, terms or promises. Provide a route to your team and review conversations to keep information current: continuous availability and quality need careful configuration.
FAQ
A few answers,
before you start.
What can an AI secretary handle?
Routine calls, booking requests and recurring questions are examples of work that can be delegated.
Does it know the business context?
The workflow is designed to use business information and rules when handling routine interactions.
Can a human take over?
Yes. Escalation paths can keep people involved whenever a case needs a human decision.
BETTER TOGETHER
Your next possibility.
YOUR NEXT CHAPTER
Make room for
your ideas.
Handles requests and appointments, qualifies leads and stays available 24/7.